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We were told that they would book all of our shows, dinners, entertainment, and any other special requests that we have. Once you find a cruise add-on you’d like to purchase, click the “Reserve” button. You’ll be prompted to select the guest, date, and time for each purchase. Utilizing Royal Caribbean's in-room phones and phones in common areas is a simple way to communicate with guests onboard your ship and onshore. If you’re planning a cruise vacation with Royal Caribbean, you may have some questions about the booking process or other details of your trip.
Social media
Some people do this because they believe Royal Caribbean monitors certain sites. While this may be true, that doesn't mean they reach out to customers on unofficial sites to help them with their problem. I hear from so many cruisers who complain they emailed the cruise line to get an answer and haven't heard back, and that tells me emailing is not as efficient as the other ways outlined in this article. It's a benefit you receive as a loyal cruiser, so you may as well take advantage of it before trying the main phone numbers. One of the best ways to get your concern routed efficiently is to contact Royal Caribbean on social media.
Cruise Line Contact Information: Address, Phone Number and Email
You can send them a message or tweet with your question and they will usually respond within a few hours. Matt started Royal Caribbean Blog in 2010 as a place to share his passion for all things Royal Caribbean with readers. He oversees all the writers at Royal Caribbean Blog, and writes a great deal of content on a daily basis.
Gary Shteyngart: Crying Myself to Sleep on the Icon of the Seas - The Atlantic
Gary Shteyngart: Crying Myself to Sleep on the Icon of the Seas.
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Can I link reservations together to make bookings with friends and family?
I guess I should have been more effective in my OP and stated it as a land line number and not the ship's number. I will have to call the number today, if I have time, just to see what happens. On the Order History page, click on “View Details” on the add-on you’d like to cancel. You’ll then see the option to cancel the purchase and you will be refunded the amount paid.
This section is where you can purchase stateroom surprises and decor that will be delivered to your stateroom on embarkation day. Prices for photo packages can vary, but expect to pay around $140 for 50 prints/digitals, $110 for 10 prints/digitals, and $68 for 5 prints/digitals. If you plan to purchase professional photos taken by Royal Caribbean’s photographers, a photo package will offer a better deal than purchasing each picture individually. VOOM SURF supports web browsing but does not have the same speed as the stream package.
If you'd like to get your answer quickly, below are our most frequently asked questions for your convenience. Our goal has been to provide our readers with expansive coverage of all aspects of the Royal Caribbean experience. This customer service hack is becoming more well-known as a way to get help when you have a concern, and that's to email Royal Caribbean International President and CEO Michael Bayley. First and foremost, the travel agent is the one that may need to sit on hold for an extended period of time to get the right answer. Contacting Royal Caribbean's social media for your questions is actually one of the best cruise hacks.
How can I make reservations on the Cruise Planner?
The Shore Excursions tab is where you can browse and purchase tours for your upcoming cruise vacation. Royal Caribbean’s arcades come at an additional cost, and you can purchase credits while onboard or beforehand in the Cruise Planner. If you’re planning to treat yourself to a day at the Vitality Spa, consider reserving a treatment on the Cruise Planner prior to your cruise. If you’re new to Royal Caribbean, the Cruise Planner can feel a bit overwhelming at first. Knowing the ins and outs of the Cruise Planner can not only help you find the best add-ons for your cruise vacation, but save you money along the way.
That being said, Royal Caribbean often makes an exception to this rule if the second adult in a room does not consume alcohol. Royal Caribbean's app has a text feature that offers one-to-one guest chat, along with group chats. Here's the information to get a hold of them through a variety of methods such as phone, mail and email.
You can also reserve individual meals at specialty restaurants for lunch or dinner on the Cruise Planner. You can filter excursions by activity level, duration, and interest to find the excursion that fits your needs best. While you aren’t required to reserve a Royal Caribbean shore excursion, it’s worth browsing what’s available to get a better understanding of activities available in each cruise port. You can reserve anything from traditional massage therapies, couples treatments, acupuncture, body therapies, facial treatments, teeth whitening, salon services, and more. If one person in a cabin purchases a Deluxe Beverage Package, all adults in the room must also purchase the package.
If you are trying to reach a guest onboard the ship, you can make a call to their stateroom and optionally leave a message. Of course, it requires the guest to be in the room to answer the call and/or check the voicemail. This can result in "phone tag," where it seems like you are always missing each other. Overall, there are several ways to contact Royal Caribbean if you have questions about your upcoming cruise. Whether you choose to call, email, use social media, or live chat, their customer service team is always ready to assist you with any concerns or questions that may arise before or during your trip. Over the years, he has reached Pinnacle Club status with Royal Caribbean's customer loyalty program.
Royal Caribbean already has a customer loyalty program with its Crown & Anchor Society, which offers benefits for repeat cruisers. Once reservations are linked together, you can purchase and reserve cruise add-ons for those guests in other staterooms. This is helpful when trying to reserve a specific dining time with guests outside your cabin. Royal Caribbean’s Cruise Planner is where you can book add-ons like shore excursions, drink packages, specialty restaurants, and internet packages. It’s your go-to place to see what is available on your upcoming cruise.
Everything from catamaran tours to sushi making classes can be reserved on the Cruise Planner site. To access the Cruise Planner site, go to Royal Caribbean's website and click "Sign in" on the top right corner. Once you've signed in, you should see a list of your upcoming cruise(s). There is no cost to use Royal Caribbean's app (this changed in 2023, as there used to be a charge). If set up correctly on your phone, your calls, texts will be routed through Voom.
Whether you cruise multiple times per year or you're new to cruising, the goal of Royal Caribbean Blog is for it to be a useful resource for keeping up to date with what's new and exciting with Royal Caribbean. If there's one waste of time in trying to get customer service, it's posting a lengthy message about your problem with the cruise line on a forum or message board. Sometimes there's barely a wait, while other times hold times can be over an hour. This is especially true when there is something out of the ordinary occurring, such as a new cruise booking release, weather impact to existing cruises, etc. It's very common for people booked on a cruise to have an issue they want to raise with Royal Caribbean. Whether it's something simple like re-pricing a drink package, or altering the reservation, there seems to be a lot questions about where to turn first.
If you want to cancel, request a refund, or rebook under Lift & Shift, use the online form to process it. Whether you are new to Royal Caribbean or struggling to get a resolution to your current situation, sometimes we all need a little more help to get pointed in the right direction for answers. If you want to vent, that's fine, but if you want a response, go directly to the cruise line and not a forum post. The other methods of contacting Royal Caribbean customer support will be sufficient for most issues, but for escalating a problem, emailing the CEO might work for you.
Royal Caribbean’s Vitality Fitness Center is complimentary for guests, but fitness classes come at an extra charge. You can reserve these classes once onboard or purchase a class package on the Cruise Planner. WiFi calling has no additional cost and works just like you are at home and supports voice calls, text messaging (SMS and MMS). It works with most newer devices, including iPhone 5C and later, Android and Blackberry devices. Most major cell phone carriers these days provide a means of making phone calls via an internet connection instead of relying on a cell phone connection. The best option for most people is to purchase a Royal Caribbean Voom internet package.
Finally, you can also contact Royal Caribbean on Instagram by sending them a direct message using their official account, @royalcaribbean. To contact them via Facebook, go to their official page and send them a message using the “Message” button located near the top right corner of their page. According to Royal Caribbean's website, in most cases, refunds will post to the original form of payment about 7 to 10 days after they’re fully processed. The good news is refunds are flowing and being processed, but some of the older cancellations strangely take the longest to get through. If you still have questions, please call one of the numbers below so we can further assist you. The material on this site may not be reproduced, distributed, transmitted, cached, or otherwise used, except with the prior written permission of Royal Caribbean Blog.
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